Privacy Policy

Last updated: March 16, 2026

1. Who We Are

Callana ("we", "us", "our") provides browser-based international calling services at callana.app. We are based in Europe.

2. Information We Collect

Account Information

• Email address (required for sign-up)
• Phone number (optional, only if you verify your own caller ID)

Usage Data

• Call records: destination number, duration, timestamp, and cost
• Wallet transactions: top-ups and call charges

Technical Data

• Browser type and version
• IP address
• Device type

3. How We Use Your Information

We use your information to:

• Provide and operate the calling service
• Process payments and maintain your wallet balance
• Display call rates for your selected destination
• Send account-related notifications (e.g., low balance alerts)
• Improve our service and fix technical issues

4. What We Don't Do

• We do not sell your personal data to third parties
• We do not record or listen to your calls
• We do not use your data for advertising
• We do not share your information with third parties except as needed to provide the service (e.g., telecom carriers to connect your calls, payment processors)

5. Data Storage and Security

Your data is stored securely using industry-standard encryption. Account data is managed through Supabase (authentication) and Cloudflare (application infrastructure). Payment processing is handled by Stripe.

6. Data Retention

We retain your account and call history data for as long as your account is active. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data

8. Cookies

We use only essential cookies and local storage for authentication and theme preferences. We do not use tracking or advertising cookies.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or through the app.

10. Contact

For privacy-related questions, contact us at support@callana.app.