Terms of Service

Last updated: March 16, 2026

1. Acceptance of Terms

By creating an account or using Callana ("the Service"), you agree to these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Callana provides browser-based international calling to landlines and mobile phones worldwide. Calls are made using WebRTC technology through your web browser. No additional software or SIM card is required.

3. Account

• You must provide a valid email address to create an account
• You are responsible for maintaining the security of your account
• You must be at least 18 years old to use the Service
• One account per person — multiple accounts are not permitted

4. Wallet and Payments

• You must add credit to your wallet before making calls
• Wallet credit does not expire
• Payments are processed securely via Stripe
• Call charges are deducted from your wallet balance in real time
• The per-minute rate is displayed before you initiate each call
• All prices are in US Dollars (USD)

5. Rates and Pricing

• Rates are charged per minute based on the destination country
• Rates may change at any time — the current rate is always displayed before you call
• Calls are billed per minute, rounded up to the nearest minute
• There are no setup fees, subscriptions, or hidden charges

6. Caller ID

You may optionally verify and use your own phone number as your caller ID. You must only use phone numbers that you own or are authorized to use. Misuse of caller ID may result in account termination.

7. Acceptable Use

You agree not to use the Service to:

• Make harassing, threatening, or fraudulent calls
• Transmit illegal content
• Spoof caller ID for deceptive purposes
• Use automated dialing systems or bots
• Resell the Service without authorization

8. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. Call quality depends on your internet connection. We are not liable for dropped calls, poor audio quality, or service interruptions caused by factors outside our control.

9. Refunds

Wallet credit is generally non-refundable. If you experience a technical issue that results in incorrect charges, contact us and we will review your case.

10. Termination

We may suspend or terminate your account if you violate these Terms. You may close your account at any time by contacting us. Remaining wallet balance at the time of account closure is non-refundable.

11. Limitation of Liability

Callana is provided "as is" without warranties of any kind. We are not liable for indirect, incidental, or consequential damages arising from your use of the Service. Our total liability is limited to the amount of credit in your wallet.

12. Changes to Terms

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of the European Union. Any disputes will be resolved in the courts of the applicable EU member state.

14. Contact

For questions about these Terms, contact us at support@callana.app.